A Complete Sales & Customer Service System
Al Riyahi Cabanas — Luxury Chalet & Suite Rentals · Tala Bay, Aqaba, Jordan
Challenge
Al Riyahi Cabanas receives customer inquiries about chalets, suites, availability, offers, policies, and bookings across its social channels. Handling every conversation, follow-up, and booking request manually created repetitive work and delayed responses.
What NavvySolutions Built
A connected sales and customer service system that responds to customers, answers questions, recommends suitable chalets and suites, identifies booking intent, follows up with leads, supports bookings, updates the CRM, and hands conversations to the team when required.
Capabilities
- 24/7 customer responses
- Sales assistance
- Customer service
- Communication in Arabic and English
- Chalet recommendations
- Suite recommendations
- Booking assistance
- Automated follow-up
- Facebook Messenger handling
- Instagram message handling
- Facebook comment workflows
- CRM workflows
- Human handover
- Internal Telegram alerts
- Callback workflows
Outcome
The system is relied on as a core part of Al Riyahi Cabanas’ daily customer service, booking, follow-up, and sales operations.
System Workflow
- Customer message
- Question handling
- Property recommendation
- Booking intent
- CRM update
- Follow-up
- Human handover or Telegram alert